I only had an account with Love Home Swap
If you only had an account on Love Home Swap prior to the merge, your Love Home Swap account has been transferred to HomeExchange with all its content (homes, reviews, trips, conversations, etc…)
I had an account with both Love Home Swap and HomeExchange
If you had an account with both Love Home Swap and HomeExchange prior to the merge:
- if the two accounts were registered under the same email address, they have been merged to form one unique account on HomeExchange.
- if the two accounts were registered under two different email addresses, we have unfortunately not been able to merge them as we didn’t recognize that they were owned by the same person. In this instance, you can either delete one of the two accounts or ask for them to be manually merged.
To merge two accounts, please contact us with the following information:
- ID or email addresses linked to both accounts
- Let us know which account you would like to keep as your primary account (the other account will be merged into this)
I noticed something abnormal, please report it to our team with the following information:
- The email address linked to your account
- A clear and detailed description of the issue you are facing (with as much detail as possible)
- Screenshots or screen recordings illustrating the issue