Will my existing reviews be transferred over from Love Home Swap to my new HomeExchange profile?
Yes! If you have an active membership, and each of your exchanges has taken place, your reviews will be transferred over to your new profile on HomeExchange.
For any reviews that are transferring over from Love Home Swap, we will match the criteria on HomeExchange to deliver the rating, and any additional comments or descriptions will also be transferred over.
What’s the difference between the Love Home Swap and HomeExchange rating & review system
Rating a guest:
On Love Home Swap you were asked the following questions as part of your guest review:
1. How satisfied were you with their communication?
2. How satisfied were you with the cleanliness of your home?
3. How satisfied were you with how they treated your home?
4. How respectful were they of your house rules?
5. How happy would you be to host them again?
With HomeExchange, the process is a little more efficient. You will be asked to rate your experience with a score from 1-5. This covers the following areas:
Politeness
Cleanliness
Trustworthiness
Rating a host:
On Love Home Swap you were asked the following questions as part of your host review:
1. How satisfied were you with the property’s location?
2. How satisfied were you with the cleanliness of the property?
3. How accurate was the property description?
4. How satisfied were you with the host’s communication?
5. How comfortable was the property?
With HomeExchange, the process is a little more efficient. You will be asked to rate your experience with a score from 1-5. This covers the following areas:
Communication
Home matches description
Cleanliness
How do I leave a review post-exchange on HomeExchange?
You can leave a review after your exchange is complete, both as a guest and as a host. You have 40 days following the end of the exchange to leave your review and in order to so, you will need to follow these steps:
1. On the conversation in which the exchange was finalized, select ‘rate the exchange’ to add your ratings and a full review.
2. Once both members participating in the exchange have left a review, it will become visible to you. If your exchange partner hasn’t submitted a review, you will need to wait the full 40 days following the exchange for your review to become visible.
3. If you’ve reviewed your host, this review will be visible on their profile page and home listing. If you’ve reviewed your guest, it will be visible on just their profile page.