HomeExchange Guarantees

HomeExchange Guarantees

• What guarantees are included in the HomeExchange membership?
• What are the criteria taken into account for a relocation?

Damage

• What do I do in case of damage?

Deposit

• What is the deposit?
• How does the deposit process work?
• Is the deposit directly debited from my account?
• How is the deposit calculated? Can I modify it?
• When will my deposit be returned to me?
• How can I recover my deposit?

See all 12 articles

Non-conformity

• Guest: the home does not match the information from the listing?

Theft

• What to do in case of theft?

Cancellations

• How can I cancel an exchange as a guest / host?
• What happens when I am a guest and I have to cancel an exchange?
• What happens if my host cancels?
• In case of cancellation, can I get a refund for any payments I made to HomeExchange?
• What is a force majeure?