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What is your current status?

What is your request about?

Please specify your request

What is your payment issue about?

Please bear in mind that promo codes cannot be used: on the app, to pay in 3 instalments, for an automatic renewal

Please specify your request

Have you confirmed any changes with your exchange partner via the HomeExchange messaging system?

When does your exchange start?

Our Member Support Team always reaches out when there is a host cancellation, so please double-check that you haven't already received an email from us!

Are you the host or the guest in the exchange you have to cancel?

Please specify your reason for canceling this exchange in the description, and attach a justifying document (if you can provide one).

What is the problem?

Have you contacted your host to discuss this issue?

Please give as much detail (+ pictures) as possible to explain your situation in the description below.

What is the issue?

Be aware that you only have 10 days after the end of your exchange to ask for compensation from your guest. To do so, you need to click on "Keep the deposit" in your exchange conversation. When you do this, you will receive an email with further instructions.

What is the abuse you would like to report?

What is your request about?

What is your question or issue?

Which platform do you use?

Is your app on the current version?

Have you tried the following actions?

- clear your cache and cookies - make sure that your browser is up-to-date - try in a different browser

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