To ensure your account is correctly set up for future payments and subscriptions, you may need to change your country settings on HomeExchange.
You can check your current country on your account by going to "My Membership".
What to do if your country isn’t listed
If you can’t find your country in the list of available options when adding or editing your billing information, you may need to reach out to our Member Support Team. We can manually adjust your country of residence. You can contact us directly via "Chat" to request this change. To do this, go to "Help" then "Contact us".
Note: the country of your HomeExchange account is based on where you were when you signed up. If you move somewhere else where HomeExchange is available, you need to update your country so that the appropriate taxes for your new country of residence can be applied on our side. It will not change your current pricing or platform availability.
Are you a current or expired member of HomeExchange, with an active membership or a membership that you wish to renew?
If you want to change your country, you may also need to update your payment method to one that has been issued there:
- Go to "My Account" and select "My Membership".
- Click on "Add a payment method".
- Enter a new payment method that was issued in your current country of residence.
- Once updated, your account will reflect the new country settings from the next billing date.
If you are new to HomeExchange and have not yet become a member
After our Member Support Team updates your country settings, no specific actions are needed on your side. You will be able to activate your membership anytime you want.