With a HomeExchange membership, you're guaranteed 12 months of worry-free exchanges: we're there for you whenever you need us, and our guarantees protect your home and your exchanges!
Our international team is on hand 24/7 to answer all your questions before, during and after your exchange.
In the event of a problem, HomeExchange is your designated contact and intermediary, and we will play the role of mediator in order to find a solution to your situation.
As a guest:
- You can receive compensation of up to $120 USD per night if we are unable to find alternative accommodation in the event of cancellation by your host.
- If your host's accommodation is not suitable, HomeExchange will offer you an alternative solution.
- HomeExchange covers property damage up to $1,000,000 USD over and above the $500 USD deductible (taken from your deposit).
As a host:
- A deposit of up to $500 USD is payable by your guest for minor damage.
- HomeExchange covers property damage up to $1,000,000 USD.
- HomeExchange covers you in the event of theft.
These guarantees are included in all finalized exchanges that are carried out with a valid membership.