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  1. HomeExchange
  2. HomeExchange Guarantees

HomeExchange Guarantees

HomeExchange Guarantees

  • What guarantees are included in the HomeExchange membership?
  • What are the criteria taken into account for a relocation?

Damage

  • What do I do in case of damage?

Deposit

  • What is the deposit?
  • How does the deposit process work?
  • Is the deposit directly debited from my account?
  • How is the deposit calculated? Can I modify it?
  • When will my deposit be returned to me?
  • How can I recover my deposit?
See all 12 articles

Non-conformity

  • Guest: the home does not match the information from the listing?

Theft

  • What to do in case of theft?

Cancellations

  • How can I cancel an exchange as a guest / host?
  • What happens when I am a guest and I have to cancel an exchange?
  • What happens if my host cancels?
  • In case of cancellation, can I get a refund for any payments I made to HomeExchange?
  • What is a force majeure?
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