Currently, Italian law explicitly requires, including for those exchanging homes, the obligation to register guests.
Hosts must register their guests on the Alloggiati Web portal within 24 hours of arrival. This applies to guests of any nationality, including Italians and EU citizens.
Guests must be identified upon their arrival, and this can be done also via remote check-ins (e.g., online tools, automated codes, or lockboxes).
For Hosts
Alloggiati Web Registration
If it’s your first time using the Alloggiati Web portal, you’ll need to request credentials from the Police Headquarters (Questura) in your province. This process can take anywhere from a few days to a few weeks, so make sure to do it in advance.
How to obtain credentials
- Find your Questura’s website in this list.
- Once on your Questura’s website, look for the page related to the Alloggiati Web service. It may be under the “Services” or “Virtual Desk” section. If it’s not visible on the homepage, use the search tool.
- On the Alloggiati Web page, download the credential request form. It may be called “Alloggiati Web Request Form,” “Portal Access Form,” “New User Form,” or similar. If you can’t find the form, send a PEC email directly to your Questura to request it.
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Fill out the form and send it via email, attaching:
- A copy of your ID.
- A document proving ownership or entitlement to the property (e.g., property deed, utility bill).
- Wait for the credentials: They will be sent to you by email. The process may take a few days to a few weeks.
Some Questuras may ask for the CIR/CIN, but it is not mandatory for those solely engaged in home exchange. According to the Ministry of Tourism, "If the hospitality activity is carried out purely free of charge, the obligation to possess and display the CIN does not apply" (FAQ 1.5 on CIN Requirement). In such cases, you can provide justification by presenting proof of your membership with HomeExchange, demonstrating that the activity is non-commercial and based on reciprocal arrangements.
For Guests
Help facilitate the host’s compliance with the required procedures. They will most likely ask you to send him a scan of your ID or passport in advance.
Legal Reference
The applicable regulation is Circular 557, issued on November 18, 2024 by the Department of Public Security of the Ministry of the Interior.