Trust and Safety
Safety on the HomeExchange website
- Fraud risks: our advice and recommendations
- Can I finalize an exchange for a friend/extended family member using my account?
- What do I do if a member asks me to pay outside of the HomeExchange platform?
- How and why should I report a member?
- How to join the LGBTQ+ friendly group?
- What should I do if I believe a member has displayed discriminatory behavior?
Member Verification Safety
- We will never contact you through your exchange messaging system for account verification
- What is the verification process?
- How to speed up the verification process?
- What can slow down my verification process?
- How do I upload documents for verification?
- How can I determine the verification level of other members?