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  1. HomeExchange
  2. Trust and Safety

Trust and Safety

Safety on the HomeExchange website

  • Fraud risks: our advice and recommendations
  • Can I finalize an exchange for a friend/extended family member using my account?
  • What do I do if a member asks me to pay outside of the HomeExchange platform?
  • How and why should I report a member?
  • How to join the LGBTQ+ friendly group?
  • What should I do if I believe a member has displayed discriminatory behavior?
See all 10 articles

Member Verification Safety

  • We will never contact you through your exchange messaging system for account verification
  • What is the verification process?
  • How to speed up the verification process?
  • What can slow down my verification process?
  • How do I upload documents for verification?
  • How can I determine the verification level of other members?

Violation of Terms of Use/Rules

  • What are considered violations?
  • Find our transparency report for 2024

Legislation

  • What does the law require for home exchanges in Amsterdam?
  • Legislation in Scotland
  • What does the law require for home exchanges in Italy?
  • Legislation in Scotland
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