We strongly advise to always communicate with your exchange partners to get to know each other and to discuss all the details of the exchange. We strongly recommend that all communication is done via our secured messaging system. This way you can always find the important details for your exchange in one place.
We also do not advise to give any personal contact information before the exchange is finalized.
Any exchange that is agreed upon outside our platform will not be covered by the HomeExchange guarantees. Furthermore, exchanging a residence outside the platform when that residence is listed on the platform can be a cause for account closure.
If a member insists on exchanging messages outside our messaging system, please note that this is against HomeExchange Terms of Use. Feel free to inform us about this.