At HomeExchange, we aim to ensure your membership experience is as seamless as possible. However, payment issues can occasionally occur. If your membership payment fails, don’t worry! Follow these steps to resolve the issue:
Verify your payment details
Ensure all the details you’ve entered are correct:
Select the right card: When you add a new card, ensure you select it on the payment page before completing your purchase. You have the option to set your new card as the default payment method when adding it, or you can choose to select it manually for each transaction.
Card information: Confirm that the card number, card holder name, expiration date, and CVV code are correct. If you’re renewing your membership, the default card may have expired since your last payment. You might need to add a new card.
Billing address: Make sure the billing address matches the card you’re using, and that everything is spelled correctly. Even a small typo can cause a payment to fail.
Sufficient funds: Double-check that your account has sufficient funds or available credit to complete the transaction.
Give it another go
Sometimes the issue might be temporary, and a second attempt will be successful:
Retry payment: Go to the ‘My Membership’ page and try to complete the payment again.
Switch browser: If there’s an issue with your current browser, try using a different browser or make the payment on our mobile app.
Use a different card: If you have another credit or debit card, try using it.
Use PayPal: You can conveniently pay for your membership using PayPal. If you already have a PayPal account, this might be an ideal payment option for you.
Contact your bank or card provider
If you’re still unsuccessful, contact your bank for assistance. Some banks may automatically block payments to companies based in other countries, and you might need to authorize the payment.
If you’re having issues with PayPal, log into their website and contact their customer support to check for any blocks on your account.
Contact us
If your bank or card provider couldn't help, feel free to contact us directly. Use our contact form to provide a brief summary of the issue, and include the email address associated with your account. Please also mention any error messages you received and specify the device and browser you used to attempt the payment.
We will do everything we can to help you renew your subscription and ensure your membership continues without interruption.