To enhance trust and security within our community, HomeExchange requires members to verify their identity and home address. Here’s what you need to know:
How do I get verified?
First you will need to:
Complete your home listing: Ensure your listing is at least 80% complete.
Verify your email address and phone number: You’ll receive verification codes via email and SMS.
Once your home listing is at least 80% complete and your email and phone number have been verified, you can click 'Verification' in the drop-down menu to begin the rest of the process.
Where do I go to verify my identity and my home address?
On the website: Hover over "My account" in the top right corner of the web page and then scroll down to "Verification". Click this and follow the prompts on screen to submit your documents.
On the app: Tap "Account" in the bottom right of your screen and then click "Edit my profile" (in blue) beside your profile picture. There's a section there marked "Verifications". Tap that and follow the prompts on-screen to submit your ID documents.
Please note: You may need to allow camera access to your browser, device or app in order to take a selfie that confirms your face matches your ID.
What do I need to do in order to verify my identity and my home address?
Upload documents or show them to your device’s camera.
Take a selfie: This ensures your face matches your ID.
Once these steps are completed, your verification will be processed automatically.
What documents do I need to upload?
- Government ID (passport, ID card, or driver’s license)
- Proof of address (utility bill, bank statement, credit card statement, lease agreement, income tax return, property tax receipt, council tax bill or home insurance from the last 6 months)
- A selfie in order to verify your identity.
How quickly will HomeExchange verify my identity and my home address?
The process is instant once you complete all the steps. You’ll receive an email confirmation shortly after.
How will I know if my verification was successful?
You’ll receive an email confirming your verification status once it’s complete.
What happens if my verification fails?
If verification fails (for example, document mismatch or unreadable images), you can retry up to 3 times. After that, a support ticket will be created for further assistance from our team.
What should I do if my verification fails?
Here are the common reasons for failure and the steps to resolve them:
ID verification failures:
- Document type error: Make sure your document is an official ID and properly uploaded.
- Name mismatch: Ensure the name on your ID matches the name on your HomeExchange account. If not, update your profile details on your HomeExchange account.
- Document quality: The document should be clear and readable.
Proof of address failures:
- Mismatched information: Ensure the name and address on your proof of address match those in your HomeExchange account.
- Document quality: The document must be clear and meet format requirements.