At HomeExchange, we have implemented a mandatory verification process to confirm the identity and home address of our members, thereby enhancing trust and security within our community.
What issues could slow down the verification process?
There are several reasons why the verification process may be delayed:
- The home listing is not completed to a minimum of 80%: Make sure your listing is detailed enough (add a title, descriptions, availabilities of your home, the location, beds, amenities, and photos). You can learn how to complete your home on this link.
- The identification document is no longer valid or does not match the name and surname of the account holder: Please check the validity of your identification document and ensure it matches the information on your HomeExchange account.
- Your email address is not verified: Go to your profile and make sure your email address is verified.
- Your phone number is not verified: Similarly, check that your phone number is correctly verified from your profile.
- The proof of address is more than one year old: Make sure the proof of address you provide is recent, and dated within the last year.
- The address on the proof of address does not match the address provided in the listing: Verify that the address on your proof of address matches the one indicated in your listing. Some addresses may not be recognized by the system. In that case, feel free to read this article and/or to contact us with your full address and GPS coordinates.
- The proof of address is not in the name of the account holder: Ensure that the proof of address is in the name of the HomeExchange account holder.
What to do if my verification process is blocked?
In some cases, we may need to contact you to resolve potential issues. Make sure to regularly check your emails and also your spam/junk folder.
By following these steps and staying attentive to communications from our support team, you should be able to complete the verification process to easily complete the verification process.
If you encounter any issues, feel free to contact us.