Is discrimination tolerated at HomeExchange?
No, HomeExchange has a zero-tolerance policy towards discrimination of any kind. At HomeExchange, we strive to create a community where all members feel respected and valued. Ensuring an inclusive and discrimination-free environment is a top priority. Here’s what you need to know about identifying, reporting and addressing discriminatory behavior within our community.
What constitutes discriminatory behavior on HomeExchange?
Discriminatory behavior includes any actions, comments, or practices that unfairly treat individuals or groups based on their inherent characteristics. This can manifest in various ways, such as:
> Refusing to engage in an exchange or communication with a member based on their race, nationality, sexuality or any other protected attribute.
> Making derogatory, offensive or prejudiced remarks.
> Creating or sharing content that promotes hate or stereotypes.
> Any other behavior that undermines the dignity and respect of another member.
What should I do if I experience or witness discrimination on HomeExchange's platforms?
If you experience or witness any form of discrimination on our platforms, it is important to report it immediately. We take all reports seriously and will investigate thoroughly to ensure our community remains safe and inclusive.
How can I report discriminatory behavior on HomeExchange's platforms?
To report discriminatory behavior, follow these steps:
1) Document the incident: Note the details of the incident, including what happened, when, where, and who was involved. If possible, take screenshots of any relevant communications or content.
2) Access our "reporting feature":
Via the website: Log into your HomeExchange account and navigate to the member profile of the person you want to report. Click on "Report an abuse" in the top-right of the screen.
Via the app: Open the HomeExchange app, go to the member profile, then click on the three dots at the top of the screen. You can now select the "Report an abuse" option.
3) Provide detailed information: Fill out the report form with as much detail as possible about the incident. Include any documentation or evidence you have gathered.
4) Submit the report: Once you have completed the form, submit it. Our team will review your report promptly.
What happens after I submit a report?
After you submit a report, our team will:
1) Acknowledge receipt: You will receive a confirmation that we have received your report.
2) Investigate: Our team will investigate the incident, which may involve reviewing communications, member profiles, and any other relevant information.
3) Follow up: We may follow up with you for additional information or to inform you of the outcome of the investigation.
4) Take appropriate action: Based on our investigation, we will take appropriate action. This may include warning, suspending or permanently removing the offending member from the platform.
Will my report be confidential?
Yes, we treat all reports with the utmost confidentiality. Your identity and the details of your report will only be shared with those necessary to conduct a thorough investigation.