Has a member tried to rent their home to you, or have they explicitly advertised this in their listing? Has a member asked you for a check as a deposit? Is a member acting strangely?

You can report a member to our team and we will take care of the situation.

How can I do it?

Through the conversation with that particular member:

In the top right hand corner of the conversation you will see 3 littles dots, click on them and select "Report an abuse" from the drop-down menu.

Through their listing/profile:

When you click on their listing, on the right hand side of the screen you will see the option "Report an abuse" under their profile photo.

When you click on their profile, you will find the option to "Report an abuse" in the top right-hand corner of the screen. 

When you click on "Report an abuse", a pop-up window will appear and you can choose which type of inappropriate action you want to report. You can also leave a message for us - the idea is to keep building a community based on trust.

What happens after I submit a report?

After you submit a report, our team will:
1) Acknowledge receipt: You will receive a confirmation that we have received your report.
2) Investigate: Our team will investigate the incident, which may involve reviewing communications, member profiles, and any other relevant information.
3) Follow up: We may follow up with you for additional information or to inform you of the outcome of the investigation.
4) Take appropriate action: Based on our investigation, we will take appropriate action. This may include warning, suspending or permanently removing the offending member from the platform.