If you receive an email or are directed to a website that looks like HomeExchange.com but asks for confidential information, be cautious. When in doubt, always start at the HomeExchange.com home page. Type https://www.homeexchange.com into your browser and go from there.
Identify fraudulent emails and websites
Fraudulent emails often include the HomeExchange.com logo and a fake HomeExchange.com address in the "From" line.
Fraudulent emails might also contain text taken from real HomeExchange emails, such as dates of an exchange, your name, and information on the HomeExchange Service. By making an email seem real, fraudsters hope to trick you into providing personal information that we would never ask for.
Also, pay attention to the order of the letters in the email address. An email address can easily be spoofed by slightly changing the order of the letters or by adding a letter to the official address. These fake email addresses are misleading, because only by being vigilant about emails that look suspicious will it be possible to notice these inconsistencies.
Examples of similar but incorrect email addresses are:
- contact@homeexchnage.com instead of contact@homeexchange.com
- suppport@homeexchange.com instead of support@homeexchange.com
Check for legitimate links
Fraudulent emails can contain links to fake HomeExchange web pages that try to steal your information. Don’t click on links in any email you’re not sure about.
A real link to HomeExchange will begin with https://www.homeexchange.com or a country-specific URL like https://www.homeexchange.fr/ or https://www.homeexchange.com/es. If you click a link that takes you to a page that looks like HomeExchange but doesn’t start with this address, it’s a fraudulent page and you should close it.
Check for official HomeExchange domains
Fraudulent emails often come from domains that may appear similar but legitimate emails from HomeExchange.com will only come from the following domain: homeexchange.com.
If it's not sent from one of these addresses, it’s not from HomeExchange.com:
- support@homeexchangehelp.zendesk.com
- sos@homeexchange.com
- contact@homeexchange.com
- support@homeexchange.com
- infocovid@homeexchange.com
- contact@mail.homeexchange.com
- yes_you_can_reply@homeexchange.com
- notifications@info.homeexchange.com
Be wary of threatening tones
Fraudulent emails and websites often have an urgent tone and threaten loss of an exchange if you don't click a link or provide certain information immediately.
If it’s truly important, you’ll usually find more information in your HomeExchange.com profile. If you have any doubt about an email’s authenticity, log in to your account at HomeExchange.com and go from there.
If you interacted with a fraudulent listing or are concerned about the security of your account, please do contact us or report the listing from the site itself.