Before uploading your documents for verification, please ensure that you have:
1. Completed your home listing to at least 80%. Click here to learn how to complete your home's listing.
2. Verify your email address and phone number (from your profile).
Once these 2 steps have been completed, you can send us the following documents:
Accepted formats are: .jpg, .png, .pdf, .doc, .xsl.
- Proof of identity (identity card, passport or driving license of the HomeExchange account holder).
- Proof of address that is dated within the last 12 months (a telephone or electricity bill corresponding to the home you have listed on HomeExchange, and in the name of the HomeExchange account holder).
You can upload these documents via your listing. To do so, go to the drop-down menu "My Account" then click on "My home". Next, click on the "Verification" section on the left-hand side of your screen, then select "Verify your home".
On the page that opens, you'll be able to upload your 2 documents. Click on either square to add your documents, or click on "Upload your documents" to send them to us immediately.
Once the 2 documents have been uploaded, we'll get back to you within 48 hours by email to confirm your verification, or request a new document if one of them is not valid. Please note that you will only be able to click on the "Upload your documents" button and submit your verification request once you have added the 2 mandatory documents.
Once the documents have been uploaded, the window will display the following text:
For example, here, your documents have been uploaded, and our team is currently reviewing them, you have nothing else to do! You will be notified by email once your verification has been validated.
Once your documents have been uploaded, your verification will be on hold, and you will see the following message displayed until your verification has been completed:
To have a 2nd home verified, all you need to do is upload the proof of address for that property. You won't have to upload your identity documents a second time.